Every consumer of the Community Access Center has the right to appeal any decision that denies them service. (Please keep in mind that the appeal must adhere to specific guidelines and time constraints; request a copy of the procedure from your service provider) If you desire representation in addressing your concerns or dissatisfaction with the Community Access Center (CAC), you have the right to contact the Client Assistance Program (CAP) for assistance. Contact the CAP at 1(800) 776-5746 (and for the hearing impaired, their TTY is 1(800) 576-9269), and you will be referred to a Client Assistance Program not connected with CAC. This will prevent any potential conflict of interest.