Copyright © 2021, ILCAC.ORG. Every consumer of the Community Access Center has the right to appeal any decision which denies you service. (NOTE: The appeal must follow certain guidelines and time limitations; ask your service provider for a copy of the procedure). If you desire representation in addressing your concerns/dissatisfaction with the Community Access Center (CAC), you have the right to contact the Client Assistance Program (CAP) for assistance. Contact the CAP at 1 (800) 776-5746, (and for the hearing impaired their TTY 1 (800) 576-9269), and you will be referred to a Client Assistance Program not connected with CAC. This will prevent any potential conflict of interest.