Every consumer of the Community Access Center has the right to appeal any decision which denies you service. (NOTE: The appeal must follow certain guidelines and time limitations; ask your service provider for a copy of the procedure).If you desire representation in addressing your concerns/dissatisfaction with the Community Access Center (CAC), you have the right to contact the Client Assistance Program (CAP) for assistance. Contact the CAP at 1 (800) 776-5746, (and for the hearing impaired their TTY 1 (800) 576-9269), and you will be referred to a Client Assistance Program not connected with CAC. This will prevent any potential conflict of interest.
6848 Magnolia Ave. Suite 150 Riverside, CA 92506
Phone: (951) 274-0358 • Fax: (951) 274-0833
Email: netadmin@ilcac.org
Faustino Alvarez; 951-274-0358 ext. 107
E-Mail: execdir@ilcac.org
Maria Rojas; 951-274-0358 ext. 123
E-Mail: pmgr1@ilcac.org
Pilar Cole; 951-274-0358 ext. 111
E-Mail: scadvocate@ilcac.org
Mike McDermott, ThD; 951-274-0358 ext 105
E-Mail: netadmin@ilcac.org